Process Optimization & Mapping Analyst (Hybrid)

Ascot Group; Chicago (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k

Job summary

Ascot Group in Chicago seeks a Business Process Optimization Analyst to lead operational transformation and standardization across Ascot Operations and BPO partners.

The role analyzes how work is performed, documents current-state and future-state workflows, defines process ownership, controls, handoffs, and governance, and helps implement standardized, sustainable ways of working with a hybrid in-office schedule.

Qualifications

• 3-5 years’ experience in insurance or financial services preferred; experience with operational processes and cross-functional teams helpful
• Bachelor’s degree in Business, Operations, Finance, Insurance or related field or equivalent experience required
• Experience in process analysis, process improvement, operational excellence, operating model design, BPO operations, or transformation including process discovery and governance artifacts
• Strong Excel, PowerPoint, SharePoint, process mapping, documentation, and data analysis skills; experience with Visio, Lucidchart, Power Automate, or similar tools a plus
• Strong written and verbal communication, process facilitation, workshop leadership, stakeholder coordination, problem solving, attention to detail, organization
• Ability to work with operational teams and BPO partners to convert process knowledge into clear documentation
• This role can be filled at a different level, depending on experience.

Responsibilities

• Document current-state and future-state processes; develop and maintain process maps and SOPs; identify root causes, gaps, risks, duplication, and improvement opportunities.
• Support process standardization by identifying variations, documenting common procedures, and helping implement consistent ways of working across internal teams and strategic partners.
• Coordinate vendor governance activities, including training, documentation, access, performance tracking, and continuous improvement.
• Support the stabilization and optimization of transition activities involving strategic service partners (BPO).
• Assist with operational readiness, process adoption, and continuous improvement as new operating models, systems, lines of business, and capabilities are implemented.
• Help establish and maintain process governance, documentation standards, controls, ownership, escalation paths, and reporting across internal operations and strategic partners.
• Coordinate cross-functional process impacts, document risks and dependencies, and develop solution options with guidance from senior stakeholders.
• Analyze process performance and recommend opportunities for standardization, automation, AI enablement, and workflow modernization; lead defined initiatives with appropriate direction and support.
• Support enterprise process redesign and operational transformation through analysis, facilitation, implementation planning, and outcome tracking.
• Perform other duties as assigned.
• Demonstrate The Ascot Way by collaborating across teams, embracing inclusivity, and demonstrating accountability while helping build an engaged, high-performing culture.

Skills

Excel

PowerPoint

SharePoint

Visio

Lucidchart

Power Automate

Process mapping

Data analysis

Communication

Education

Bachelor’s degree in Business/Operations/Finance/Insurance

Tools

Visio

Lucidchart

Power Automate

Job description

Ascot Group in Chicago seeks a Business Process Optimization Analyst to lead operational transformation and standardization across Ascot Operations and BPO partners.

The role analyzes how work is performed, documents current-state and future-state workflows, defines process ownership, controls, handoffs, and governance, and helps implement standardized, sustainable ways of working with a hybrid in-office schedule.