Hybrid Practice Assistant - Front Desk & Admin (Mental Health)

Geode Health; Dallas (TX); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Geode Health is hiring a Practice Assistant for our East Dallas office in a hybrid role (3 days remote, 2 days in office). You will be the first point of contact, handling front-office tasks, coordinating patient needs, and supporting providers to ensure smooth operations.

The role emphasizes excellent customer service, time management, and teamwork in a fast-paced outpatient setting. Associates or a bachelor’s degree are preferred, with healthcare experience beneficial.

Qualifications

• 1+ year of medical office or healthcare experience.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone; self-starter and organized.

Responsibilities

• Manage front-office activities and patient intake.
• Coordinate patient referrals, authorizations, forms, and follow-up.
• Support providers and clinical staff in daily workflows.
• Collect payments, document co-pays, and discuss financial options.
• Maintain accurate patient records and HIPAA compliance.

Skills

Communication

Customer service

Time management

Phone handling

Teamwork

Education

Associate degree

Bachelor’s degree

Tools

Athena EMR

Job description

Geode Health is hiring a Practice Assistant for our East Dallas office in a hybrid role (3 days remote, 2 days in office). You will be the first point of contact, handling front-office tasks, coordinating patient needs, and supporting providers to ensure smooth operations.

The role emphasizes excellent customer service, time management, and teamwork in a fast-paced outpatient setting. Associates or a bachelor’s degree are preferred, with healthcare experience beneficial.