Practice Assistant (SW Fort Worth, TX)

Geode Health Inc.; Dallas (TX); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Geode Health in Dallas is hiring a Practice Assistant to support both administrative and clinical operations in a fast-paced outpatient setting. You will manage front-office tasks, coordinate patient needs, and help ensure smooth daily operations while upholding HIPAA standards.

Ideal candidates have 1+ year in medical office, strong communication, time management, and a proactive, patient-centered approach.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort handling phone calls and serving our existing patient population.
• Self-starter with strong time management and adaptability.

Responsibilities

• Serve as a welcoming first point of contact for patients and provide exceptional service.
• Manage front-office tasks and ensure accurate patient records and schedules.
• Coordinate patient intake, referrals, authorizations, and follow-up needs.
• Support communication between patients, providers, and the office team.
• Assist with day-to-day clinical and administrative workflows to keep the practice running smoothly.
• Collect payments and document co-pays, balances, and other patient payments.
• Maintain HIPAA confidentiality and follow safety procedures.

Skills

Time management

Communication

Customer service

Self-starter

Education

Associate or bachelor's degree preferred

Tools

Athena EMR

Job description

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Are you a go-getter? Do you excel at time management and thrive in patient-facing environments? If so, this job may be for you! Geode Health is actively recruiting for a passionate Practice Assistant in our East Dallas office who can partner with us to achieve our mission of transforming mental health and ensure our offices run smoothly. Our Practice Assistants are the first impression our patients have of Geode and the glue that holds our office together. Voted “Best Places to Work” in 2025 by Glassdoor.com

About the Role

Our Practice Assistant is a key member of the office and serves as an important first point of contact for patients. This multi-skilled role supports both the administrative and clinical operations of a fast-paced outpatient mental health practice, helping create a seamless experience for patients and providers. A Practice Assistant is responsible for managing front-office activities, supporting providers, coordinating patient needs, and ensuring the office operates efficiently. Most importantly, we are looking for someone who is passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective. This position is a hybrid role working 3 days remote and 2 days in office per week in our East Dallas office.

Key Responsibilities

Customer Service

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Deliver an exceptional patient experience through warm, responsive, and compassionate service.
• Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
• Help create a positive environment that allows providers to focus on delivering high-quality patient care.
• Here at Geode we strive for every patient to have an exceptional experience with our front office and measure that via NPS (Net Promoter Score).

Schedule Management

• Manage daily schedules, appointment confirmations, cancellations, and waitlists. This helps optimize provider schedules and reduce no-shows.
• Support appointment check-in/check-out and ensure patients are prepared for their visits.

Office Coordination

• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.

Collections

• Collect payment for services Geode has delivered.
• Accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
• Support collection of patient financial obligations in accordance with established policies.
• Assist patients with questions regarding payments and available financial options.

Compliance & Safety

• Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
• Follow established safety and emergency procedures, including assisting during crisis situations.
• Complete other responsibilities as assigned by the supervisor.

Ideal Candidate

Passionate about improving the mental healthcare experience. Organized, dependable, and able to take ownership in a fast-paced environment. Strong communicator who works well with patients, providers, and team members. Flexible, team-oriented, and willing to take on tasks wherever needed.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
• A self-starter, go-getter.
• You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

#LI-Hybrid

Come join our rapidly growing team! We are on a mission to empower our patients to live healthier, more rewarding lives through accessible, affordable and effective mental healthcare tailored to their needs. If you’d like to join us, we’d love to hear from you. Listen to Geode’s co-CMO discuss Geode’s commitment to quality outcomes. Our model is working! Click Here to Watch