Patient Experience Coordinator - Mental Health Practice

Geode Health Inc.; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Geode Health Inc. in Mansfield, TX is seeking a Practice Assistant to support front-office operations and clinical workflows in a fast-paced outpatient mental health practice.

You will be the first point of contact for patients, helping ensure a seamless patient experience and efficient office operations. The ideal candidate brings 1+ year of medical office experience, strong communication skills, and a passion for improving mental healthcare accessibility.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable answering the phone – you will serve our existing patient population.
• Associate or bachelor’s degree preferred.
• You excel at time management.
• A self-starter, go-getter.
• Comfortable learning new technology platforms/systems.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Collect payment for services and document co-pays, coinsurance, and balances.
• Maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Communication

Customer service

Time management

Self-starter

Team oriented

Education

Associate/Bachelor's degree preferred

Tools

Athena EMR

Job description

Geode Health Inc. in Mansfield, TX is seeking a Practice Assistant to support front-office operations and clinical workflows in a fast-paced outpatient mental health practice.

You will be the first point of contact for patients, helping ensure a seamless patient experience and efficient office operations. The ideal candidate brings 1+ year of medical office experience, strong communication skills, and a passion for improving mental healthcare accessibility.