Hybrid Policy Operations Specialist

hiscox; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive health insurance

Paid time off

Paid parental leave

Sabattical after 5 years

Wellbeing programs

Job summary

Hiscox seeks a Policy Operations Specialist in Boston to ensure accurate, timely policy servicing across the policy lifecycle, including midterm changes, endorsements, cancellations, renewals, and maintenance. This role sits in Corix Operations and reports to the Policy Operations Manager.

You will drive process improvements, support cross-functional initiatives and partner with underwriting to deliver exceptional servicing to brokers and clients.

Qualifications

• 2+ years in a fast-paced, customer-service oriented operational environment.
• 1+ year in an insurance-related servicing, policy administration, or operations role.
• Strong organizational and execution skills with the ability to manage high volumes of servicing requests.
• Excellent communication, follow-through, and stakeholder management skills.
• Comfort working in ambiguity while maintaining composure in complex or regulated environments.
• Detail-oriented mindset with a focus on accuracy, compliance, and client experience.

Responsibilities

• Policy Servicing Execution: Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
• Broker, Client, and Stakeholder Support: Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
• Operational Improvement and Documentation: Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
• Cross-Functional Collaboration: Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

Job description

Hiscox seeks a Policy Operations Specialist in Boston to ensure accurate, timely policy servicing across the policy lifecycle, including midterm changes, endorsements, cancellations, renewals, and maintenance. This role sits in Corix Operations and reports to the Policy Operations Manager.

You will drive process improvements, support cross-functional initiatives and partner with underwriting to deliver exceptional servicing to brokers and clients.