Policy Operations Specialist - Scale & Servicing Excellence

HINCX Hiscox Inc.; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance, vision, dental

Paid time off

Paid holidays

Parental leave

Job summary

Hiscox is seeking a Policy Operations Specialist to execute midterm policy changes, endorsements, cancellations and renewals, while maintaining a strong client-service mindset. You will support brokers and clients, manage servicing requests, and contribute to workflow improvements in a scaling Corix Operations environment.

The role collaborates with underwriting and internal stakeholders to deliver accurate servicing, in a regulated setting, with a focus on operational rigor and high-quality

Qualifications

• 2+ years of experience in a fast-paced, customer-service oriented operational environment.
• 1+ year of experience in an insurance-related servicing, policy administration, or operations role.
• Strong organizational and execution skills, with the ability to manage high volumes of servicing requests.
• Excellent communication, follow-through, and stakeholder management skills.
• Comfort working in ambiguity while maintaining composure in complex or regulated environments.
• Detail-oriented mindset with a focus on accuracy, compliance, and client experience.

Responsibilities

• Policy Servicing Execution: Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
• Broker, Client, and Stakeholder Support: Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
• Operational Improvement and Documentation: Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
• Cross-Functional Collaboration: Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

Skills

Policy servicing

Customer service

Stakeholder management

Attention to detail

Communication

Organizational skills

Job description

Hiscox is seeking a Policy Operations Specialist to execute midterm policy changes, endorsements, cancellations and renewals, while maintaining a strong client-service mindset. You will support brokers and clients, manage servicing requests, and contribute to workflow improvements in a scaling Corix Operations environment.

The role collaborates with underwriting and internal stakeholders to deliver accurate servicing, in a regulated setting, with a focus on operational rigor and high-quality