Hybrid Pharmacy Technician - Inbound Calls & Scheduling

Actalent; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Job summary

Actalent in Cary, NC is seeking a dedicated Pharmacy Technician to serve as the primary resource for inbound calls, scheduling medication delivery and payments, and updating progress notes to ensure smooth workflow and prompt customer satisfaction.

This contract role offers a hybrid work environment after a 12‑week training period. During training: 9:00–17:30 in office; after training: 11:30–20:00 with 2 days in the office and 3 days remote.

Qualifications

• Registered Pharmacy Technician in NC is preferred.
• Proficient in call center operations and management information systems.
• Skilled in using Microsoft applications.
• Excellent verbal and written communication skills.
• Ability to show empathy when communicating with patients.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience is preferred.
• Experience in a medical office and knowledge of medical terminology is preferred.

Responsibilities

• Serve as the primary contact for inbound telephone calls related to non-clinical customer inquiries such as general prescription status and financial information.
• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate information in profiles for timely package distribution.
• Respond directly to customer inquiries or route calls to appropriate staff for prompt resolution and customer satisfaction.
• Update concise progress notes to facilitate quick status assessments by other roles within the workflow.
• Provide customer service by manipulating management information systems to address questions regarding refill needs, prescription status, insurance verification, and invoice requests.
• Answer patient questions during refill scheduling and transfer calls to clinical team pharmacists and nurses as appropriate.
• Identify and report adverse events and product complaints to clinicians to ensure patient safety.
• Perform other duties as assigned, with tasks varying slightly depending on specific team or program requirements.

Skills

Call center operations

Management information systems

Microsoft applications

Verbal and written communication

Empathy with patients

Telephone etiquette

Attention to detail

Customer service experience

Medical terminology

Job description

Actalent in Cary, NC is seeking a dedicated Pharmacy Technician to serve as the primary resource for inbound calls, scheduling medication delivery and payments, and updating progress notes to ensure smooth workflow and prompt customer satisfaction.

This contract role offers a hybrid work environment after a 12‑week training period. During training: 9:00–17:30 in office; after training: 11:30–20:00 with 2 days in the office and 3 days remote.