Certified Pharmacy Tech - (1+ yrs of call center exp, pharm tech license required)

CornerStone Medical; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

CornerStone Medical in Cary, NC is seeking a Certified Pharmacy Technician to join Pharmacy Operations as a Customer Support Representative. You will handle inbound and outbound pharmacy calls, schedule medication deliveries, and route inquiries to the clinical team when needed.

Training is on-site from 9am to 6pm, Monday through Friday, with a permanent schedule of 11:30am to 8pm, and a temp-to-perm pathway for those who meet metrics and attendance policies.

Qualifications

• 2+ years of call center experience as a Pharmacy Technician.
• Proficiency in customer service and MS Office applications.
• Must be able to communicate clearly verbally and in writing, with strong attention to detail.

Responsibilities

• Handle inbound and outbound pharmacy calls and assist customers.
• Schedule medication deliveries and ensure accurate profile updates.
• Direct calls to pharmacists or nurses as appropriate for clinical guidance.
• Document and update patient interactions and progress notes.
• Verify insurance information and provide copies of invoices upon request.

Skills

Call center experience

Customer service

Empathy

Verbal communication

Written communication

Attention to detail

Telephone manner

Education

PTCB Certification

NC Pharmacy Technician Certification

Tools

Microsoft Office

Job description

Certified Pharmacy Tech, must have 2+ years of recent pharm tech experience in a call center(as a pharm tech) Cary NC Schedule: Monday to Friday 11:30am-8pm is the shift but the training is from 9am-6pm every day on site. Training is usually a couple months temp to perm Pay Rate: $22/hr

Purpose

The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Essential Duties and Responsibilities

• Primary resource for outbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
• Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Qualifications/Requirements

• One year or more of call center experience.
• Experience working with management information systems to effectively address customer needs.
• Proficiency in Microsoft applications.
• Excellent verbal and written communications.
• Must be able to show empathy when talking to patients.
• Professional telephone manner.
• Strong attention to detail.
• Customer service experience preferred.
• Medical office experience / knowledge of medical terminology preferred.
• Training is on site from site 9am – 6pm.
• Permanent schedule from 11:30am – 8pm, Monday – Friday.
• This is a temporary to permanent hire position for people who meet metrics and attendance policies.
• Possible rotating Saturdays once a month with a weekday off.
• Hybrid schedule possible after 90 to 120 days when metrics and attendance guidelines are met.
• Required: 2+ years experience as a Pharmacy Technician.
• MUST be a Nationally Board Certified Pharmacy Technician (PTCB).
• Must be certified in NC.
• Must pass a criminal background check and Drug Test.