Hybrid Payment Systems Specialist

Capital Credit Union; Green Bay (WI); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Capital Credit Union in Green Bay, Wisconsin seeks a dedicated professional to ensure seamless operation of accounting and payment systems. Responsibilities include balancing, auditing, and processing checks, wires, ACH, and digital banking while supporting multiple departments.

The role requires attention to detail, analytical skills, and strong communication to assist members and maintain secure, efficient transactions. Hybrid work arrangement possible based on policy and department needs.

Qualifications

• High school diploma coupled with technical school or college training.
• Preferred certifications: NCP (National Check Professional).
• Proficiency with Word, Excel, and document archives; ATM network software knowledge preferred.
• 3-6 months on-the-job experience in the Credit Union sector to understand transaction processes and product procedures.

Responsibilities

• Member Support: Assist members with inquiries regarding accounts, ATM errors/issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing: Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management: Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring: Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits: Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration: Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training: Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Skills

Attention to detail

Analytical skills

Problem solving

Interpersonal communication

Education

High school diploma + technical/college training

NCP certification (preferred)

Tools

Word

Excel

Document archives

ATM network software

Job description

Capital Credit Union in Green Bay, Wisconsin seeks a dedicated professional to ensure seamless operation of accounting and payment systems. Responsibilities include balancing, auditing, and processing checks, wires, ACH, and digital banking while supporting multiple departments.

The role requires attention to detail, analytical skills, and strong communication to assist members and maintain secure, efficient transactions. Hybrid work arrangement possible based on policy and department needs.