Payment Systems Specialist

Capital-Credit-Union; Green Bay (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Capital Credit Union in Green Bay, WI is seeking an Accounting & Payments Specialist to ensure the seamless operation of accounting and payment systems. Responsibilities include balancing, reconciling, auditing, and supporting various payment channels.

The role involves examining wire transfers, ACH, deposits, and digital banking, with potential hybrid work. A high school diploma and technical training, plus NCP certification preferred, are required.

Qualifications

• Must have a high school diploma with technical training.
• NCP certification preferred.
• Proficiency with Word/Excel and document archives; knowledge of ATM network software preferred.
• 3–6 months of on-the-job experience in the credit union sector.
• Attention to detail, analytical and problem-solving skills.
• Strong interpersonal and communication skills.

Responsibilities

• Balance, track, report, verify, and audit key accounting and payment processes.
• Assist members with inquiries on accounts, ATM issues, payroll deductions, ACH, wires, and digital banking.
• Handle domestic and foreign wires, ACH, and check processing promptly and accurately.
• Maintain and update payment systems including debit card operations and ATMs.
• Conduct audits, reconcile payroll accounts, and support cross-department teams.
• Assist in onboarding and provide backup for payment-related roles.
• Review reports daily to detect fraud and coordinate actions.

Skills

Attention to detail

Analytical skills

Communication skills

Team collaboration

Education

High School Diploma with technical training

National Check Professional (NCP) Certification

Tools

Word

Excel

Document archives

ATM software

Job description

Morris Ave Corp
825 Morris Ave
Green Bay, WI 54304, USA

Description

Position Purpose

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by ensuring the seamless operation of the Credit Union’s accounting and payment systems. This role involves balancing, tracking, reporting, verifying, and auditing key processes to support members and internal operations. Responsibilities may include managing check and wire processing, Remote Deposit Capture, Digital Banking transactions, ATM management, payroll deductions, ACH processes, and more. The role also involves conducting audits, maintaining GL accounts, and providing cross-departmental support when needed.

• Member Support: Assist members with inquiries regarding accounts, ATM errors/ issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing: Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management: Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring: Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits: Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration: Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training: Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Necessary Experience and Qualifications

• High school diploma coupled with technical school or college training.
• Preferred certifications: NCP (National Check Professional)
• Proficiency in using online computer terminals and software like Word, Excel, and document archives, with knowledge of ATM network software preferred.
• Familiarity with transaction processes and product procedures acquired through 3–6 months of on-the-job experience in the Credit Union sector.
• Exceptional attention to detail, analytical abilities, and problem-solving skills.
• Strong interpersonal and communication skills to interact effectively with diverse groups in high-pressure situations.

Work Environment and Physical Requirements

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

NOTE: This job has the potential to be a hybrid position, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Preferred

Nat Check Prof

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.