Hybrid Patient Services & Rehab Support Specialist

Sportscare Physical Therapy; Mountain Lakes (NJ); Hybrid; USD 25,000 - 34,000; Part time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Supportive team environment

Job summary

Sportscare Physical Therapy in Mountain Lakes, NJ is seeking a Patient Services & Rehabilitation Support Specialist. This hybrid role combines front desk duties with clinical support to ensure a smooth patient experience.

Responsibilities include greeting patients, scheduling, insurance, EMR use, assisting therapists, preparing treatment areas, and maintaining records. Ideal candidates are organized, personable, with strong communication and multitasking skills.

Qualifications

• Interest in physical therapy or healthcare.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical insurance terminology is a plus.

Responsibilities

• Greet patients and create a warm, welcoming environment.
• Schedule, confirm, and manage patient appointments efficiently.
• Manage insurance authorizations and collect co-pays.
• Answer phone calls and respond to patient inquiries professionally.
• Maintain accurate patient records and documentation.
• Communicate with clinical staff to ensure admin requirements are up to date.
• Support front desk workflow and daily operations.
• Assist therapists with patient flow and treatment setup.
• Prepare treatment areas and maintain equipment cleanliness.
• Guide patients through prescribed exercises.
• Monitor patient progress and report observations.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Time management

Proactive

Tools

EMR systems

Scheduling software

Microsoft Outlook

Microsoft Excel

Job description

Sportscare Physical Therapy in Mountain Lakes, NJ is seeking a Patient Services & Rehabilitation Support Specialist. This hybrid role combines front desk duties with clinical support to ensure a smooth patient experience.

Responsibilities include greeting patients, scheduling, insurance, EMR use, assisting therapists, preparing treatment areas, and maintaining records. Ideal candidates are organized, personable, with strong communication and multitasking skills.