Remote HIPAA-Compliant Call Center Agent

TEKsystems; Atlanta (GA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work

Job summary

TEKsystems is seeking a Customer Service Specialist for a contract-to-hire role based out of Atlanta. The position is fully remote, handling calls and emails to support patient needs, verify insurance, and provide product and service information.

You will adhere to HIPAA guidelines while delivering quality service and meeting performance goals. Responsibilities include handling various call types, documenting information per SOPs, and maintaining knowledge of current offerings.

Qualifications

• Respond to calls and emails in a timely manner.
• Verify insurance carriers in the database system.
• Adhere to HIPAA guidelines and maintain patient confidentiality.
• Provide information about products, services, and general company policies.

Responsibilities

• Answer calls and emails to address patient needs and inquiries.
• Handle standard call types including pricing inquiries, order status, and pick-up requests.
• Document call information according to SOPs and company guidelines.
• Support associates with accurate information and problem resolution.
• Maintain up-to-date knowledge of products and services.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM software

Database system

Job description

TEKsystems is seeking a Customer Service Specialist for a contract-to-hire role based out of Atlanta. The position is fully remote, handling calls and emails to support patient needs, verify insurance, and provide product and service information.

You will adhere to HIPAA guidelines while delivering quality service and meeting performance goals. Responsibilities include handling various call types, documenting information per SOPs, and maintaining knowledge of current offerings.