Hybrid Patient Service Associate – Remote After Training

CommonSpirit Health; Omaha (NE); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CommonSpirit Health in Omaha is seeking a Patient Service Rep PCC to be the first point of contact, delivering compassionate care and guiding patients to services. You will handle high volumes of calls, emails, and other inquiries, scheduling appointments and updating demographics with accuracy.

This role requires strong communication, active listening, problem solving, and the ability to remain calm under pressure.

Qualifications

• Must be local to Omaha Area.
• High School GED or equivalent and experience with computer systems, including web-based applications, upon hire.

Responsibilities

• Serve as the crucial first point of contact for patients and address inquiries with compassionate care.
• Manage high volume calls and emails; schedule and register patient appointments for multiple providers.
• Provide information on services and locations; update patient demographics and insurance.
• Navigate appointment management and EHR systems to ensure timely, accurate patient experiences.

Skills

Customer service

Active listening

Problem solving

Calm under pressure

Computer literacy

Typing speed

Oral communication

Written communication

Education

High School GED or equivalent

Tools

Computer systems

Web-based applications

Job description

CommonSpirit Health in Omaha is seeking a Patient Service Rep PCC to be the first point of contact, delivering compassionate care and guiding patients to services. You will handle high volumes of calls, emails, and other inquiries, scheduling appointments and updating demographics with accuracy.

This role requires strong communication, active listening, problem solving, and the ability to remain calm under pressure.