Patient Service Rep PCC

CHI; Omaha (NE); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CHI Health Clinic seeks a Patient Service Rep PCC to be the first point of contact for patients, delivering compassionate care and clear information that improves access to services. The role emphasizes patient experience, accuracy, and efficiency across calls, emails, and other channels.

You will schedule and register appointments across providers, update demographics and insurance data, and navigate our appointment management and EHR systems, while maintaining professionalism under pressure

Qualifications

• Local to the Omaha area on hire.
• High School GED or equivalent and experience with computer systems, including web-based applications.

Responsibilities

• Handle a high volume of calls and emails to schedule and register patient appointments for multiple providers.
• Provide information about services, addresses, and departments, and assist with insurance and demographics updates.
• Navigate appointment management and electronic health record (EHR) systems to deliver a caring patient experience.
• Exercise active listening and problem-solving to resolve inquiries and escalate complex issues.
• Maintain calm, professional communication in a fast-paced environment.

Skills

Customer service

Active listening

Problem solving

Communication

Keyboarding

Computer literacy

Web-based applications

Education

High School GED or equivalent

Tools

EHR systems

Job description

Job Summary And Responsibilities

As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well-being of our community members.

Job Summary And Responsibilities

As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well-being of our community members.

Every day you will manage a high volume of calls, emails, and other communication channels, expertly scheduling and registering patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees. You'll provide essential information about services, addresses, and other departments, process requests efficiently and accurately, and update patient demographics and insurance. Your ability to leverage independent knowledge to determine appointment types and urgency, and to elevate complex issues, ensures that patients are connected with the appropriate resources swiftly and seamlessly.

To be successful in this healthcare customer service role, you will need demonstrable skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in stressful situations. Strong computer skills, keyboarding proficiency, and excellent oral and written communication are essential. Experience with computer systems including web-based applications is required, enabling you to effectively navigate our appointment management and electronic health record systems to deliver a caring and connected patient experience at all times.

Required

Job Requirements

• Must be local to Omaha Area,
• High School GED or equivalent and Experience with computer systems, including web based applications, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

This is a hybrid opportunity. Onsite training is required for 6 weeks before being eligible to move remote. Must be local to Omaha metro area.

Pay Range

$16.42 - $23.19 /hour