Patient Service Representative

MaineGuide; Portland (ME); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA contributions

FSA

Life Insurance

Disability Insurance

403(b) match

Paid PTO

Volunteer Day

Parental Leave

Tuition assistance

Gym reimbursement

Job summary

MaineGuide is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will handle front-desk duties with a friendly, service-oriented approach in a community-focused medical setting.

Strong customer service skills and a responsive, compassionate attitude are essential as we support underserved members of our community. This is an on-site role with a collaborative team environment.

Qualifications

• High school diploma or GED required.
• Level 3 English required.
• Experience in a medical office preferred.

Responsibilities

• Be the first point of contact for patients and visitors.

Skills

Customer service

People skills

Education

High school diploma or GED

Job description

We are looking to add a skilled and personable patient representative to our team. The Patient Service Representative is the first point of contact for our patients and visitors. If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!

• This position is not eligible for a hybrid or fully remote schedule.

Requirements:

• High school diploma or GED equivalent is required.
• Level 3 English is required.
• Experience working in a medical office is highly desired.

Generous Benefits Package:

• Organization-wide incentive bonus of up to 5% of annual base salary
• Competitive compensation with shift differentials for some positions
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package, including paid personal days and holidays
• Paid Volunteerism Day
• Bereavement and Military Leave
• Paid Parental Leave (1 week)
• Non-CME training reimbursement up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees
• Gym membership reimbursement up to $300