Hybrid Patient Services Pro: Call Center & Scheduling

Phpmcs; McAllen (TX); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Phpmcs seeks a Patient Services Representative to join our centralized call center. You will handle incoming calls, schedule appointments, and facilitate communication between patients and medical staff.

This role offers hybrid/remote work within the McAllen, TX area, with onsite training for 30 days. English/Spanish bilingual abilities are preferred, and you will maintain patient confidentiality while using the EHR system.

Formación

• Two years+ of experience in a high-volume call center.
• Bilingual English/Spanish preferred.
• Professionalism and empathy in high-pressure environments.

Responsabilidades

• Handle incoming calls from patients, healthcare providers, and partners professionally.
• Schedule patient appointments and manage the calendar.
• Input/update patient demographics, medical history, and insurance in the EHR.
• Facilitate communication between patients and medical staff.
• Address patient concerns with empathy and resolve scheduling issues.
• Participate in training on office protocols and privacy regulations.

Conocimientos

Call center experience

Bilingual English/Spanish

Communication skills

Appointment scheduling

EHR familiarity

Educación

High school diploma or equivalent

Herramientas

EHR systems

Scheduling software

Descripción del empleo

Phpmcs seeks a Patient Services Representative to join our centralized call center. You will handle incoming calls, schedule appointments, and facilitate communication between patients and medical staff.

This role offers hybrid/remote work within the McAllen, TX area, with onsite training for 30 days. English/Spanish bilingual abilities are preferred, and you will maintain patient confidentiality while using the EHR system.