Patient Services Agent — Hybrid Remote Scheduling

Mercy; Oklahoma; Hybride; USD 36 000 - 48 000; Plein temps

Résumé du poste

Mercy is seeking a Patient Service Agent for a hybrid remote role in the Primary Care Call Center. The position trains onsite for at least 90 days, with regular onsite responsibilities after training, and requires living within commuting distance to Oklahoma City, OK.

40 hours weekly, Monday–Friday, 8am–5pm. Responsibilities include scheduling patient visits, handling messages, and delivering excellent service with telephone etiquette.

Qualifications

• Customer service experience required. Two years in healthcare preferred.
• Basic computer skills and data entry capability.
• Must type 60 wpm and maintain professional, courteous demeanor.

Responsabilités

• Schedule patient appointments and take patient messages.
• Provide information regarding visit instructions and expectations; maintain calm, professional attitude.

Connaissances

Customer service

Data entry

Telephone etiquette

Typing 60 wpm

Compassionate attitude

Formation

High School Diploma or equivalent

Description du poste

Mercy is seeking a Patient Service Agent for a hybrid remote role in the Primary Care Call Center. The position trains onsite for at least 90 days, with regular onsite responsibilities after training, and requires living within commuting distance to Oklahoma City, OK.

40 hours weekly, Monday–Friday, 8am–5pm. Responsibilities include scheduling patient visits, handling messages, and delivering excellent service with telephone etiquette.