Patient Service Rep PCC

CommonSpirit Health; Omaha (NE); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CommonSpirit Health in Omaha is seeking a Patient Service Rep PCC to be the first point of contact, delivering compassionate care and guiding patients to services. You will handle high volumes of calls, emails, and other inquiries, scheduling appointments and updating demographics with accuracy.

This role requires strong communication, active listening, problem solving, and the ability to remain calm under pressure.

Qualifications

• Must be local to Omaha Area.
• High School GED or equivalent and experience with computer systems, including web-based applications, upon hire.

Responsibilities

• Serve as the crucial first point of contact for patients and address inquiries with compassionate care.
• Manage high volume calls and emails; schedule and register patient appointments for multiple providers.
• Provide information on services and locations; update patient demographics and insurance.
• Navigate appointment management and EHR systems to ensure timely, accurate patient experiences.

Skills

Customer service

Active listening

Problem solving

Calm under pressure

Computer literacy

Typing speed

Oral communication

Written communication

Education

High School GED or equivalent

Tools

Computer systems

Web-based applications

Job description

*Job Summary and Responsibilities*

As our Patient Service Rep PCC (Patient Contact Center), you will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services, directly contributing to the well‑being of our community members.

Every day you will manage a high volume of calls, emails, and other communication channels, expertly scheduling and registering patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees. You'll provide essential information about services, addresses, and other departments, process requests efficiently and accurately, and update patient demographics and insurance. Your ability to leverage independent knowledge to determine appointment types and urgency, and to escape complex issues, ensures that patients are connected with the appropriate resources swiftly and seamlessly.

To be successful in this healthcare customer service role, you will need demonstrable skills in customer service excellence, including active listening, problem‑solving, and the ability to remain calm in stressful situations. Strong computer skills, keyboarding proficiency, and excellent oral and written communication are essential. Experience with computer systems including web‑based applications is required, enabling you to effectively navigate our appointment management and electronic health record systems to deliver a caring and connected patient experience at all times.

• Job Requirements*Required
• Must be local to Omaha Area,
• High School GED or equivalent and Experience with computer systems, including web based applications, upon hire

Where You'll Work

From primary to specialty care, as well as walk‑in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

This is a hybrid opportunity. Onsite training is required for 6 weeks before being eligible to move remote. Must be local to Omaha metro area.

*Pay Range*

$16.42 - $23.19 /hour