Hybrid Patient Intake Specialist - Care Coordination

Aveanna Healthcare; Falmouth (ME); Hybrid; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Full Benefits Package (Medical, Dental

Vision, 401k, PTO

Job summary

Aveanna Healthcare is seeking an Intake Patient Care Representative to support new patients through admissions, gather information, verify insurance, review prescriptions, and coordinate next steps for care. This role emphasizes accuracy and patient coordination, with HIPAA-compliant documentation and collaboration with internal teams.

The position is hybrid with onsite requirements as needed, offering a benefits package and structured onboarding.

Qualifications

• 2+ years of experience in healthcare intake, medical office administration, or insurance support.
• Experience with insurance verification or authorizations preferred.
• Home health, DME, or medical office background a plus.
• High school diploma or GED required.

Responsibilities

• Support new patient admissions by collecting and entering accurate demographic and clinical information.
• Verify insurance coverage and review benefits.
• Submit and follow up on authorizations as needed.
• Review prescription validity and identify missing or required documentation.
• Communicate with patients and referral sources to obtain required intake information.
• Coordinate with internal departments to support timely start of care.
• Maintain accurate, HIPAA-compliant documentation.

Skills

Customer service

Patient service

Detail-oriented

Organized

Education

High school diploma or GED

Job description

Aveanna Healthcare is seeking an Intake Patient Care Representative to support new patients through admissions, gather information, verify insurance, review prescriptions, and coordinate next steps for care. This role emphasizes accuracy and patient coordination, with HIPAA-compliant documentation and collaboration with internal teams.

The position is hybrid with onsite requirements as needed, offering a benefits package and structured onboarding.