Hybrid Patient Front Desk & Billing Associate

Mercy; Ozark (MO); Ibrido; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Mercy in Ozark, MO is seeking a Patient Service Representative to be the primary contact for patients and visitors, supporting a seamless experience by managing front-desk workflows. The role includes handling patient financial discussions and collecting payments, while explaining options and assistance resources.

Located at Mercy Orthopedic Hospital - Clinic in Ozark, this full-time hybrid position requires strong communication, data entry, and customer service skills.

Competenze

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Mansioni

• Manage front-desk operations and workflows to support a positive patient experience.
• Communicate applicable patient financial responsibility, request and collect payment, and explain payment options.
• Document financial conversations and outcomes accurately in the system.

Conoscenze

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Formazione

High school diploma or equivalent

Descrizione del lavoro

Mercy in Ozark, MO is seeking a Patient Service Representative to be the primary contact for patients and visitors, supporting a seamless experience by managing front-desk workflows. The role includes handling patient financial discussions and collecting payments, while explaining options and assistance resources.

Located at Mercy Orthopedic Hospital - Clinic in Ozark, this full-time hybrid position requires strong communication, data entry, and customer service skills.