Hybrid Patient Experience & Insights Liaison

UChicago Medicine; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

UChicago Medicine is seeking a Patient Service Liaison in the Patient Family Insights Department. This hybrid role is based in the greater Chicagoland area and focuses on enabling staff to enhance patient encounters across the health system.

Responsibilities include handling patient rights education, facilitating access to resources, and analyzing data to improve the patient and visitor experience. Strong communication and de-escalation skills are essential.

Qualifications

• Associate Degree in Business/Health Administration or hospital experience.
• Strong customer service and service recovery skills.
• Excellent communication, de-escalation, and relationship-building abilities.

Responsibilities

• Educate staff on patient rights and experience trends with service recovery techniques.
• Direct patients to appropriate organizational resources across the system.
• Serve as liaison to UCMC and Medical staff regarding patient rights and resources.
• Manage records and data related to patient, patient representative, visitor, and staff escalations.
• Summarize data trends and communicate themes to department leaders.

Skills

Customer service

Service recovery

Critical thinking

Relationship building

Communication

De-escalation

Education

Associate Degree in Business/Health Administration

Tools

MS Office Suite

Excel

Word

PowerPoint

Database management

Job description

UChicago Medicine is seeking a Patient Service Liaison in the Patient Family Insights Department. This hybrid role is based in the greater Chicagoland area and focuses on enabling staff to enhance patient encounters across the health system.

Responsibilities include handling patient rights education, facilitating access to resources, and analyzing data to improve the patient and visitor experience. Strong communication and de-escalation skills are essential.