Hybrid Patient Care & Orders Specialist

MedCare Equipment Company; Greensburg (Westmoreland County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MedCare Equipment Company seeks a committed CSA I for a hybrid role, combining 3 days in the office with 2 days from home. You will handle patient orders for durable medical equipment, field calls from patients and providers, verify insurance, and ensure accurate data entry to support timely order processing.

The role emphasizes excellent customer service, issue resolution, and cross-training within the department to support operations effectively.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare or durable medical equipment preferred.
• Proven data entry and PC skills with MS Office proficiency.

Responsibilities

• Professionally handle incoming calls and referrals from patients, caregivers, and providers.
• Enter data accurately into the system and verify patient details.
• Obtain insurance information and verify coverage per processes.
• Process payments and co-pays prior to releasing an order.
• Resolve customer concerns and escalate when needed.
• Cross-train and support the department as required.

Skills

Data entry

MS Office

Organizational skills

Time management

Customer service

Education

High School Diploma or GED

Tools

EMR systems

Excel

Job description

MedCare Equipment Company seeks a committed CSA I for a hybrid role, combining 3 days in the office with 2 days from home. You will handle patient orders for durable medical equipment, field calls from patients and providers, verify insurance, and ensure accurate data entry to support timely order processing.

The role emphasizes excellent customer service, issue resolution, and cross-training within the department to support operations effectively.