Hybrid Patient Care & CRM Training Lead

The Skin Center; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Vacation

Healthcare

Vision

Dental

401k

Parental leave

Skincare discounts

Hybrid work arrangement

Job summary

The Skin Center is seeking a Training Manager to oversee Patient Coordinator staff, ensuring top-level phone handling, triage, appointment booking, and deposits. The role includes CRM and AI Receptionist platform oversight, plus mentorship across the team.

Ideal candidates have an Associate's Degree or equivalent, 2+ years in customer service, and at least 1 year in a supervisory role; ability to travel for training is required. Hybrid work arrangements available.

Qualifications

• Associate's Degree or equivalent experience.
• 2+ years of customer service experience and at least 1 year supervisory/mentorship experience.
• Ability to travel to train; sitting for extended periods of time.

Responsibilities

• Answer incoming calls and assist patients; escalate when needed.
• Monitor staff availability and review weekly missed call history with management.
• Manage Red Spot Interactive CRM; ensure data accuracy and generate reports.
• Manage AI Receptionist platform; refine scripts and call flows; troubleshoot issues.

Skills

Microsoft Office

Google Suites

CRM platforms

Nextech POS

Customer service

Training & mentoring

Lead & train teams

Education

Associate's Degree or equivalent

Bachelor's Degree (preferred)

Tools

Nextech

Red Spot Interactive CRM

Job description

The Skin Center is seeking a Training Manager to oversee Patient Coordinator staff, ensuring top-level phone handling, triage, appointment booking, and deposits. The role includes CRM and AI Receptionist platform oversight, plus mentorship across the team.

Ideal candidates have an Associate's Degree or equivalent, 2+ years in customer service, and at least 1 year in a supervisory role; ability to travel for training is required. Hybrid work arrangements available.