Hybrid Patient Access Coordinator

The US Oncology Network; Manchester (CT); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) retirement plan

Paid Time Off and holidays

Job summary

Regional Cancer Care Associates seeks a dedicated Patient Intake Coordinator to welcome new patients and guide them through the intake process. You will answer calls, collect information, and coordinate appointments while ensuring privacy and accuracy throughout the care journey.

The role requires strong communication, empathy, and familiarity with EMR and insurance processes in a hybrid Manchester, CT setting. Competitive pay and benefits are offered.

Qualifications

• High School diploma or equivalent required.
• Two (2) years call center-related, referral management and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Knowledge of medical terminology, insurance processes, and HIPAA compliance.
• Strong communication and active listening skills, with empathy and patience.
• Ability to handle high call volumes while maintaining quality service.
• Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology.
• Experience with Electronic Medical Record (EMR), referral management, and practice management systems.

Responsibilities

• Serve as the first point of contact for new patients, delivering exceptional customer service and creating a welcoming experience across all communication channels.
• Manage high volumes of inbound and outbound calls with professionalism, empathy, and efficiency, ensuring each interaction reflects the organization’s standards.
• Collect and verify patient demographic, insurance, referral, and pre-visit information with accuracy and attention to detail.
• Clearly communicate appointment logistics, including time, location, directions, and preparation instructions, to ensure patients are well-informed and prepared.
• Document all call interactions and updates in the applicable system in real time, following established protocols and documentation standards.
• Resolve patient inquiries, concerns, and complaints promptly and effectively, using sound judgment and escalation protocols when necessary.
• Collaborate with clinical and administrative teams to ensure seamless coordination of care and scheduling accuracy.
• Maintain up-to-date and complete patient records, ensuring data integrity and compliance with HIPAA and all applicable healthcare regulations.

Skills

Customer service

Active listening

Empathy

Communication

Education

High School diploma

Tools

Microsoft Office

EMR systems

Referral management software

Practice management systems

Job description

Regional Cancer Care Associates seeks a dedicated Patient Intake Coordinator to welcome new patients and guide them through the intake process. You will answer calls, collect information, and coordinate appointments while ensuring privacy and accuracy throughout the care journey.

The role requires strong communication, empathy, and familiarity with EMR and insurance processes in a hybrid Manchester, CT setting. Competitive pay and benefits are offered.