Hybrid Customer Care Team Supervisor

AAPC; Utah; Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading training and certification organization is seeking a Customer Care Center Team Supervisor to oversee customer service representatives. The role requires excellent management and communication skills, with a preference for candidates with at least three years of service experience and prior supervisory experience. This is a hybrid position located in Utah, allowing work from home and office visits twice a month.

Qualifications

• At least three years of customer service experience required.
• Preference for three plus (3+) years prior supervisory experience.

Responsibilities

• Oversee and assist customer service employees in performance duties.
• Conduct performance evaluations and handle discipline as necessary.
• Collect data and prepare performance reports for the teams.

Skills

Management skills

Communication skills

Customer service knowledge

Organizational skills

Problem-solving abilities

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

A leading training and certification organization is seeking a Customer Care Center Team Supervisor to oversee customer service representatives. The role requires excellent management and communication skills, with a preference for candidates with at least three years of service experience and prior supervisory experience. This is a hybrid position located in Utah, allowing work from home and office visits twice a month.