Hybrid Patient Care Concierge: Scheduling & Support

Hydration Room; Irvine (CA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Vacation

401(k) matching

Free IV and injections

Flexible scheduling

Growing wellness workplace

Job summary

Hydration Room in Irvine, CA is hiring a Patient Care Coordinator for a full-time hybrid role. You will be the friendly, on-it voice patients hear first and the glue that keeps clinics running smoothly.

You’ll manage multi-location scheduling, answer calls, resolve service questions, and coordinate mobile IV appointments with operations teams. Remote work is common, with onsite time as needed and potential in-person options.

Qualifications

• 1–2 years in customer service or healthcare/wellness preferred
• Strong verbal and written communication with a patient-first mindset
• Experience with high-volume email and/or inbound call queues
• Comfortable with scheduling systems, CRM tools, and basic computer skills
• Sharp multitasking and organizational skills
• Able to work both remotely and onsite; remote shifts from a quiet, professional space
• Reliable internet, and a punctual, focused presence on every call
• Availability between 6:00 AM – 6:30 PM, 7 days a week (specific shifts assigned by leadership)

Responsibilities

• Be the main operator across all clinic locations — handling inbound and outbound patient and member calls, resolving questions about services, treatments, and memberships, and keeping call routing and documentation on point
• Coordinate Mobile IV appointment scheduling as the go-between for patients, staff, and the mobile team
• Keep on top of customer service and membership email queues, resolving what you can and looping in the right teammate for anything bigger
• Help maintain clinic SOPs — flagging gaps, keeping docs current, and guiding new hires through the ropes
• Jump in when staff call out, coordinating coverage so patient care never skips a beat
• Support District Managers on weekends as a reliable point of contact for whatever comes up
• Work onsite at a clinic, office, or warehouse when needed — or use the space as your home base if you prefer in-person
• Pitch in on other operational tasks as they come up

Skills

Scheduling systems

CRM tools

High-volume calls

Customer service

Job description

Hydration Room in Irvine, CA is hiring a Patient Care Coordinator for a full-time hybrid role. You will be the friendly, on-it voice patients hear first and the glue that keeps clinics running smoothly.

You’ll manage multi-location scheduling, answer calls, resolve service questions, and coordinate mobile IV appointments with operations teams. Remote work is common, with onsite time as needed and potential in-person options.