Hybrid Patient Care Associate – Front Desk & Scheduling

Callen--lorde; New York (NY); Hybride; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Tuition assistance

Commuter benefits

Paid time off

403B retirement savings

Résumé du poste

Callen-Lorde Community Health Center is seeking a Patient Care Associate to manage high-volume calls, assist patients with their healthcare needs, and help ensure a seamless patient experience. The role is full-time and hybrid with evening hours, offering a comprehensive benefits package.

Ideal candidates will have a high school diploma, experience at a front desk in a medical setting, and familiarity with privacy regulations.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment with front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations/ laws a plus.

Responsabilités

• Answering phone calls from patients, providers, and stakeholders and provide information as needed.
• Schedule and reschedule patient appointments for timely and efficient flow.
• Register new and returning patients and verify demographics and insurance details.
• Take accurate messages and route to appropriate staff.
• Enter patient information into the electronic health record (EHR) system.
• Troubleshoot patient issues and escalate as needed.
• Communicate effectively with patients, staff and stakeholders.
• Adhere to HIPAA compliance and related regulations.

Connaissances

Communication skills

Customer service

Attention to detail

Multitasking

HIPAA knowledge

Formation

High school diploma

Description du poste

Callen-Lorde Community Health Center is seeking a Patient Care Associate to manage high-volume calls, assist patients with their healthcare needs, and help ensure a seamless patient experience. The role is full-time and hybrid with evening hours, offering a comprehensive benefits package.

Ideal candidates will have a high school diploma, experience at a front desk in a medical setting, and familiarity with privacy regulations.