PATIENT CARE ASSOCIATE

Callen--lorde; New York (NY); Hybride; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Low-cost medical plan

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Tuition assistance

Commuter benefits

Paid time off

403B retirement savings

Résumé du poste

Callen-Lorde Community Health Center is seeking a Patient Care Associate to manage high-volume calls, assist patients with their healthcare needs, and help ensure a seamless patient experience. The role is full-time and hybrid with evening hours, offering a comprehensive benefits package.

Ideal candidates will have a high school diploma, experience at a front desk in a medical setting, and familiarity with privacy regulations.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical service environment with front desk activities preferred.
• Knowledge of Federal & NY State patient privacy regulations/ laws a plus.

Responsabilités

• Answering phone calls from patients, providers, and stakeholders and provide information as needed.
• Schedule and reschedule patient appointments for timely and efficient flow.
• Register new and returning patients and verify demographics and insurance details.
• Take accurate messages and route to appropriate staff.
• Enter patient information into the electronic health record (EHR) system.
• Troubleshoot patient issues and escalate as needed.
• Communicate effectively with patients, staff and stakeholders.
• Adhere to HIPAA compliance and related regulations.

Connaissances

Communication skills

Customer service

Attention to detail

Multitasking

HIPAA knowledge

Formation

High school diploma

Description du poste

About Us:Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.Our Mission:Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.About the Role:Our Patient Care Associates play a vital role in ensuring a seamless patient experience. PCAs are the heart of our patient experience. They manage a high volume of calls, provide accurate information, and assist patients with their healthcare needs.Key Responsibilities:As a PCA, your responsibilities will include:Answering Phone Calls: Handle incoming calls from patients, providers, and other stakeholders, providing information and assistance as needed.Scheduling Appointments: Schedule and reschedule patient appointments, ensuring timely and efficient scheduling.Patient Registration: Register new and returning patients, collecting and verifying demographic and insurance information.Message Taking: Take accurate messages and route them to appropriate staff members.Data Entry: Input patient information into the electronic health record (EHR) system.Problem-Solving: Troubleshoot patient issues and concerns, escalating issues as needed.Communication: Communicate effectively with patients, staff, and other stakeholders.Compliance: Adhere to HIPAA regulations and other relevant compliance standards.Work Schedule:This is a full-time and hybrid position with evening hours.Benefits:Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.Education, ExperienceHigh school diploma or equivalent requiredExperience in a medical service environment, specifically with front desk activities preferredKnowledge of Federal & NY State patient privacy regulations/laws a plusDesired Characteristics, SkillsExcellent attention to detailStrong customer service skillsAbility to remain calm, focused, and helpful under stressAbility to multi-taskCommitment to the mission of Callen-Lorde