Hybrid Patient Access Specialist & Medical Scheduler

Johns Hopkins Medicine; Middle River (MD); Hybrid; USD 26.000 - 43.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Retirement plan with employer contrib.

Paid time off

Paid holidays

Tuition assistance

Wellness programs

Zusammenfassung

Johns Hopkins Medicine seeks a Patient Access Specialist (Medical Call Center Scheduler) to deliver world-class service and coordinate appointment scheduling for patients across Maryland.

After onsite training in Middle River or Baltimore, MD, you will work in the office 1-2 days per month as part of a diverse, high-performing team. This role includes excellent medical, dental, and vision coverage, retirement with employer contribution, generous PTO and tuition assistance.

Qualifikationen

• 2+ years of experience in medical office, hospital, medical call centre or similar customer service environment.
• High school diploma or GED.
• Passion for helping others.
• Ability to think quickly and problem solve.
• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

Aufgaben

• Help patients receive world-class care at Maryland's premier medical institution.
• Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
• Create connections with patients while working with an exceptional, multi-disciplinary team.
• Coordinate intricate appointment scheduling using online software.

Kenntnisse

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

Johns Hopkins Medicine seeks a Patient Access Specialist (Medical Call Center Scheduler) to deliver world-class service and coordinate appointment scheduling for patients across Maryland.

After onsite training in Middle River or Baltimore, MD, you will work in the office 1-2 days per month as part of a diverse, high-performing team. This role includes excellent medical, dental, and vision coverage, retirement with employer contribution, generous PTO and tuition assistance.