Patient Access Specialist - Call Center Scheduler

Johns Hopkins Medicine; Middle River (MD); Hybrid; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement plan with employer contrib.

Paid time off

Paid holidays

Tuition assistance

Wellness programs

Job summary

Johns Hopkins Medicine seeks a Patient Access Specialist (Medical Call Center Scheduler) to deliver world-class service and coordinate appointment scheduling for patients across Maryland.

After onsite training in Middle River or Baltimore, MD, you will work in the office 1-2 days per month as part of a diverse, high-performing team. This role includes excellent medical, dental, and vision coverage, retirement with employer contribution, generous PTO and tuition assistance.

Qualifications

• 2+ years of experience in medical office, hospital, medical call centre or similar customer service environment.
• High school diploma or GED.
• Passion for helping others.
• Ability to think quickly and problem solve.
• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

Responsibilities

• Help patients receive world-class care at Maryland's premier medical institution.
• Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
• Create connections with patients while working with an exceptional, multi-disciplinary team.
• Coordinate intricate appointment scheduling using online software.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Education

High school diploma or GED

Job description

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read more here!

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month!
• Room for growth
• Outstanding team in a diverse work environment
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

As a Patient Access Specialist (Medical Call Center Scheduler), you’ll:

• Help patients receive world-class care at Maryland's premier medical institution.
• Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
• Create connections with patients while working with an exceptional, multi-disciplinary team.
• Coordinate intricate appointment scheduling using online software.

What you’ll bring:

• 2+ years of experience in medical office, hospital, medical call centre or similar customer service environment
• High school diploma or GED
• Passion for helping others
• Ability to think quickly and problem solve
• Ability to talk and type simultaneously, with excellent verbal and written communication skills.
• Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.