Language Services Operations Specialist (Hybrid)

Johns Hopkins HealthCare LLC; Tacoma (WA); Hybrid; USD 31,000 - 51,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, Dental, and Vision Insurance

Retirement Savings Plan with employer

Paid Time off

Paid holidays

Employee Tuition assistance for depend

Tuition assistance for employees and

Job summary

Johns Hopkins Health System in Baltimore, MD, is seeking a customer service professional to manage department processes, coordinate division activities, and handle inbound contacts from patients and physician offices. You will document encounters, support interpretation services, and promote teamwork within a high-volume call center.

We offer a hybrid schedule, growth opportunities, comprehensive Medical/Dental/Vision benefits, a retirement plan with employer contributions, generous PTO and

Qualifications

• High school diploma.
• Bachelor's degree highly preferred.
• 4+ years of related experience in customer service preferably in a healthcare setting.
• Intermediate abilities with Microsoft Word, Microsoft Excel and other similar applications.
• Foreign language proficiency preferred

Responsibilities

• Be responsible for managing systematic department processes through coordination of division activities and high-level data management.
• Complete administrative tasks of the operations and receive inbound contacts (calls, emails, faxes, etc.) from patients, patient contacts and physician offices requesting services within JHMI.
• Coordinate appointment scheduling for interpretation services and coordinate other services supported through the department, serving in an on- call capacity and documenting patient encounters.
• Provide high quality customer service on every call and promote teamwork and call center success.
• Analyze data and reports to support the processes of the division and department and some project work.
• Be responsible for providing training to other employees throughout Language services and mentorship to junior employees.
• Focus on process improvement and completing quality audits.

Skills

Customer service

Healthcare experience

Communication skills

Data entry

Foreign language proficiency

Education

High school diploma

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Johns Hopkins Health System in Baltimore, MD, is seeking a customer service professional to manage department processes, coordinate division activities, and handle inbound contacts from patients and physician offices. You will document encounters, support interpretation services, and promote teamwork within a high-volume call center.

We offer a hybrid schedule, growth opportunities, comprehensive Medical/Dental/Vision benefits, a retirement plan with employer contributions, generous PTO and