Patient Experience & Scheduling Specialist

Johns Hopkins University; Lutherville (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and ensure a positive experience. The PSC will manage scheduling, pre-registration, check-in/out, and coordinate assignments across departments at the Johns Hopkins Timonium site.

The role involves collecting demographic data, verifying insurance, assisting with forms, and guiding patients to relevant resources. Strong customer service and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• One year work experience in customer service required.
• Two years related work experience preferred.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily schedules.

Skills

Customer service

Education

High School Diploma or GED

Job description

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and ensure a positive experience. The PSC will manage scheduling, pre-registration, check-in/out, and coordinate assignments across departments at the Johns Hopkins Timonium site.

The role involves collecting demographic data, verifying insurance, assisting with forms, and guiding patients to relevant resources. Strong customer service and attention to detail are essential.