Hybrid Patient Access & Scheduling Specialist

UNC Health; North Carolina; Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC, is seeking a Care Access Specialist to join a 40-hour hybrid schedule. This role supports outpatient registrations, appointment scheduling, and call-center communications, primarily in an Epic environment. Training is onsite for 30–60 days, then monthly onsite reporting.

The position emphasizes high-volume call handling, accuracy in patient data, and strong organizational skills. Requires experience in customer service and clerical work.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• Three years of customer service and/or clerical experience required.

Responsibilities

• Ensures excellent customer service by maintaining a caring, professional demeanor in a busy call center or outpatient clinic.
• Verifies patient information (insurance, demographics) to ensure accurate charging, insurance processing, and billing.
• Schedules patient appointments and reschedules as needed; notifies providers of cancellations.
• Manages referrals for multiple clinics and follows referral management policies.
• Handles calls in Epic, directing and messaging as needed.
• Supports teammates by being proactive, communicative, and collaborative.
• Participates in QA by using system queues and reducing errors in registration.
• Precepts new coworkers and responds to patient messages in two-way texting; manages in-basket messages.
• Performs additional administrative tasks as required.

Skills

Customer service

Clerical experience

Communication

Team player

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health in Chapel Hill, NC, is seeking a Care Access Specialist to join a 40-hour hybrid schedule. This role supports outpatient registrations, appointment scheduling, and call-center communications, primarily in an Epic environment. Training is onsite for 30–60 days, then monthly onsite reporting.

The position emphasizes high-volume call handling, accuracy in patient data, and strong organizational skills. Requires experience in customer service and clerical work.