Hybrid Patient Access & Scheduling Specialist

Essentia Health; Duluth (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with employer contribution

Tuition reimbursement

Educational programs

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Duluth, MN seeks a Patient Access Registrar to greet customers and facilitate timely registration, scheduling follow-ups, and providing cost estimates for upcoming appointments.

Responsibilities include collecting demographics and financial information, obtaining insurance details, handling co-pays, updating medical records, and maintaining courteous interactions with patients and staff. Remote/hybrid option may be available in this role.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned
• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Job description

Essentia Health in Duluth, MN seeks a Patient Access Registrar to greet customers and facilitate timely registration, scheduling follow-ups, and providing cost estimates for upcoming appointments.

Responsibilities include collecting demographics and financial information, obtaining insurance details, handling co-pays, updating medical records, and maintaining courteous interactions with patients and staff. Remote/hybrid option may be available in this role.