Hybrid Patient Access & Scheduling Coordinator

solutionhealth; Manchester (NH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Disability and life insurance

Tuition Reimbursement

Referral bonuses

403b retirement plan

Job summary

Elliot Health System's Access Center Coordinator position offers a hybrid work arrangement with 1-2 days on-site in New Hampshire. You will handle patient and provider requests, coordinate registrations, and ensure timely, high-quality service across practices and departments.

Responsibilities include registering patients, documenting demographics in Epic, triaging calls, and gathering necessary information before appointments.

Qualifications

• High school diploma or GED.
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance
• Triage incoming calls, and handle professionally
• Obtains all patient information required by the providers prior to an appointment
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Skills

Customer service

Phone etiquette

Communication

Education

High school diploma or GED

Tools

Epic

Job description

Elliot Health System's Access Center Coordinator position offers a hybrid work arrangement with 1-2 days on-site in New Hampshire. You will handle patient and provider requests, coordinate registrations, and ensure timely, high-quality service across practices and departments.

Responsibilities include registering patients, documenting demographics in Epic, triaging calls, and gathering necessary information before appointments.