Hybrid Access Center Coordinator – Patient Access

11 Southern NH Medical Center; Nashua (NH); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Savings Plan

Tuition Reimbursement

Flexible Spending Accounts

Job summary

Southern NH Medical Center is seeking an Access Center Coordinator to manage patient registration and scheduling across multiple practices in a fast-paced, hybrid Nashua environment. You will be the first contact for patients and referring providers, ensuring accurate data entry, HIPAA compliance, and seamless access to care.

The role emphasizes exceptional customer service, coordination of interpreter services, and collaboration with internal teams to maintain timely access to care.

Qualifications

• High School diploma or equivalent.
• 2+ years in medical office, healthcare, administrative support, or contact center.
• Direct customer service experience.
• Strong customer service and communication skills.
• Interpersonal and teamwork abilities.
• Ability to handle a high volume of calls in a fast-paced environment.
• Data entry and information management skills.
• Basic computer proficiency.

Responsibilities

• Serve as the first point of contact for patients and referring providers seeking appointments and services.
• Coordinate new patient registration and appointment scheduling across multiple practices and specialties.
• Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
• Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
• Provide patients with information regarding practices, services, and appointment processes.
• Coordinate interpreter services and other patient support resources as needed.
• Obtain required documentation and information prior to appointments to support continuity of care.
• Ensure medical records and referral information are available to providers.
• Accurately document calls, referrals, messages, and scheduling updates.
• Provide service recovery and support effective communication with patients, providers, and referring offices.
• Maintain patient confidentiality and compliance with HIPAA requirements.
• Support department operations and assist with onboarding and training activities as needed.
• Collaborate with internal teams to ensure timely and efficient patient access to care.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Teamwork

High call volume

Data entry

Education

High School diploma

Associates degree

Tools

EPIC

MS Office

Job description

Southern NH Medical Center is seeking an Access Center Coordinator to manage patient registration and scheduling across multiple practices in a fast-paced, hybrid Nashua environment. You will be the first contact for patients and referring providers, ensuring accurate data entry, HIPAA compliance, and seamless access to care.

The role emphasizes exceptional customer service, coordination of interpreter services, and collaboration with internal teams to maintain timely access to care.