Hybrid Patient Access & Scheduling Coordinator

Southern New Hampshire Health; Nashua (NH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Tuition reimbursement

Training programs

Job summary

Southern New Hampshire Health is seeking an Access Center Coordinator to serve as the central point of contact for patients and referring providers, coordinating registration and scheduling across multiple practices. The role requires accurate data entry in EPIC, strong customer service, and the ability to manage high call volumes in a fast-paced environment.

You will collaborate with internal teams to ensure timely access to care while maintaining patient confidentiality and delivering

Qualifications

• High School diploma or equivalent.
• Minimum of two (2) years of medical office, healthcare, administrative support, or contact center experience.
• Prior direct customer service experience.
• Strong customer service and communication skills.
• Strong interpersonal and teamwork abilities.
• Ability to handle a high volume of calls in a fast-paced environment.
• Ability to manage confidential and sensitive information with discretion.
• Basic computer proficiency, including Microsoft Office applications.
• Data entry and information management skills.
• Ability to interpret patient and provider needs and take appropriate action.

Responsibilities

• Serve as the first point of contact for patients and referring providers seeking appointments and services.
• Coordinate new patient registration and scheduling across multiple practices and specialties.
• Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
• Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
• Provide patients with information regarding practices, services, and appointment processes.
• Coordinate interpreter services and other patient support resources as needed.
• Obtain required documentation and information prior to appointments to support continuity of care.
• Ensure medical records and referral information are available to providers.
• Accurately document calls, referrals, messages, and scheduling updates.
• Provide service recovery and support effective communication with patients, providers, and referring offices.
• Maintain patient confidentiality and compliance with HIPAA requirements.
• Support department operations and assist with onboarding and training activities as needed.
• Collaborate with internal teams to ensure timely and efficient patient access to care.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

High-volume calls

Discretion with data

Attention to detail

Data entry

Microsoft Office

EPIC

Education

High School diploma

Associate degree

Tools

EPIC

Job description

Southern New Hampshire Health is seeking an Access Center Coordinator to serve as the central point of contact for patients and referring providers, coordinating registration and scheduling across multiple practices. The role requires accurate data entry in EPIC, strong customer service, and the ability to manage high call volumes in a fast-paced environment.

You will collaborate with internal teams to ensure timely access to care while maintaining patient confidentiality and delivering