Access Center Coordinator - EHS Access - Full Time

Elliot Health System; Manchester (NH); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Referral bonuses

Retirement plan

Job summary

Elliot Health System in Manchester, NH, is seeking an Access Center Coordinator to field incoming calls and online requests, coordinating registrations and scheduling for multiple practices.

You will document demographics in Epic, triage inquiries, and ensure timely, high-quality service. This role offers a hybrid schedule with on-site needs 1-2 days a week.

Qualifications

• High school diploma or GED required.
• 2 years of healthcare experience or 2 years in a call center environment.
• Prior customer service experience required.
• Ability to handle a high volume of calls in a fast-paced environment.
• Epic experience preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, and referral information into Epic within compliance.
• Triage incoming calls and handle inquiries professionally.
• Obtain all patient information required by providers prior to appointments.
• Keep supervisor informed of issues related to interdepartmental interactions.

Skills

Customer service

Call center

Education

High school diploma or GED

Tools

Epic Systems

Job description

Monday - Friday 40 hours per week. Hybrid - Average of 1-2 days a week onsite as needed (specific location tbd).

Who We Are:

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About the Job:

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

What You’ll Do:

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance
• Triage incoming calls, and handle professionally
• Obtains all patient information required by the providers prior to an appointment
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Who You Are:

• High school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required
  • Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!

Work Schedule:

Monday - Friday 40 hours per week