Care Access Navigator – Hybrid Scheduling & Patient Support

Solution for Health International; Manchester, Northern (NH, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Referral bonuses

403b Retirement plan

Job summary

SolutionHealth's Elliot Health System Access Center is hiring an Access Center Coordinator to handle incoming calls and online requests for patient scheduling across multiple practices. You will coordinate registrations, ensure data accuracy in Epic, and triage calls to connect patients with the right care.

Ideal candidates have a high school diploma, 2 years in healthcare or call center environments, and proven customer service experience.

Qualifications

• High school diploma or GED required.
• 2 years healthcare experience or 2 years in a contact center environment.
• Previous customer service experience required.
• Experience specifically in a contact/call center environment is preferred.
• Ability to handle a high volume of calls in a fast-paced setting.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information in Epic per compliance.
• Triage incoming calls and handle professionally.
• Obtain all patient information required by providers prior to appointments.
• Keep supervisor informed of issues affecting departmental interactions within the health system.

Skills

Customer service

Call center experience

Healthcare experience

Epic Experience

Education

High school diploma or GED

Tools

Epic

Job description

SolutionHealth's Elliot Health System Access Center is hiring an Access Center Coordinator to handle incoming calls and online requests for patient scheduling across multiple practices. You will coordinate registrations, ensure data accuracy in Epic, and triage calls to connect patients with the right care.

Ideal candidates have a high school diploma, 2 years in healthcare or call center environments, and proven customer service experience.