Access Center Coordinator - EHS Access - Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short/long-term disability

Tuition reimbursement

Referral bonuses

Accrued time off

403b retirement plan

And more

Job summary

Elliot Health System’s Access Center is seeking an Access Center Coordinator to manage patient scheduling and information intake, delivering timely, high-quality service. This role blends in-person and remote tasks within a hybrid work model.

You will register patients, triage calls, and collect demographics and referrals, coordinating with providers to ensure smooth access to care. Experience in health care or call centers is required; Epic experience is a plus.

Qualifications

• High school diploma or GED.
• 2 years health care or call center experience.
• Prior customer service experience required.
• Epic experience preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document patient demographics, financial, and referral data into Epic.
• Triage calls and handle inquiries professionally.
• Gather information required by providers before appointments.

Skills

Customer service

Call center experience

High volume calls

Epic experience

Education

High school diploma or GED

Tools

Epic EHR

Job description

Come work at the best place to give and receive care! Job Description: Monday - Friday 40 hours per week. Hybrid - Average of 1-2 days a week onsite as needed (specific location tbd).

Who We Are

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more.

About the Job

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

What You’ll Do

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Who You Are

• High school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work
• Required Prior customer service work experience
• Required Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!

Work Shift

Monday - Friday 40 hours per week. Hybrid - Average of 1-2 days a week onsite as needed (specific location tbd).

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.