Hybrid Part-Time Customer Support Specialist I

Eastern Bank; Wakefield (MA); Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

Benefits package

Hybrid work model

Flexible hours

Job summary

Eastern Bank in Wakefield, MA is hiring a Customer Support Specialist for a hybrid role. The position is part-time (30-35 hours/week) with a starting rate of $21.00 per hour.

The role involves handling inbound customer inquiries about existing accounts and services across multiple channels, in a fast-paced environment. The Specialist I–III levels require knowledge of bank products, strong communication, and the ability to work independently on-site or remotely.

Qualifications

• Associate degree or related knowledge/skills base preferred for Specialist I.
• Call Center experience preferred.
• PC and data entry skills required.
• Service and sales background a plus.

Responsibilities

• Serve as the bank’s first line of response for inbound customer calls.
• Answer inquiries on bank products and services accurately and expediently.
• Maintain knowledge base of bank products, policies, and procedures.
• Aim to meet entry level service standards and sales goals set by management.

Skills

Excellent written communication

Excellent verbal and listening skills

Bilingual a plus

Punctuality

Teamwork

Education

Associate’s degree or related knowledge/skills base

Job description

Eastern Bank in Wakefield, MA is hiring a Customer Support Specialist for a hybrid role. The position is part-time (30-35 hours/week) with a starting rate of $21.00 per hour.

The role involves handling inbound customer inquiries about existing accounts and services across multiple channels, in a fast-paced environment. The Specialist I–III levels require knowledge of bank products, strong communication, and the ability to work independently on-site or remotely.