Remote & Onsite Customer Support Specialist I

Eastern Bank; Wakefield (MA); On-site; USD 2,387,000 - 3,399,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank is seeking a Customer Support Specialist to serve as the first line of response for inbound customer calls and inquiries about existing accounts and services. The role requires accurate and expedient answers within a fast-paced environment.

The position offers a starting rate of $21.00 per hour with benefits and retirement package. Flexible work may be required, and proficiency with bank products and policies is essential for success in this role.

Qualifications

• Excellent written communication skills.
• Excellent verbal and listening skills including good grammar, tone of voice and diction.
• Ability to work effectively with others in a diverse population.

Responsibilities

• Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
• Must maintain a detailed knowledge base of bank's basic products, services, policies, procedures, maintenance, and regulatory requirements.
• Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
• Ensures effective customer communication by utilizing superior verbal and written skills.
• Must be able to handle basic customer complaints and problems with minimal assistance.

Skills

Written communication

Verbal communication

Teamwork

Punctuality

Bilingual a plus

Education

Associate's degree or related knowledge/experience

Job description

Eastern Bank is seeking a Customer Support Specialist to serve as the first line of response for inbound customer calls and inquiries about existing accounts and services. The role requires accurate and expedient answers within a fast-paced environment.

The position offers a starting rate of $21.00 per hour with benefits and retirement package. Flexible work may be required, and proficiency with bank products and policies is essential for success in this role.