Hybrid Order to Cash Specialist, Customer Solutions

Talentify; Seattle (WA); Hybrid; USD 31,000 - 44,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

Aston Carter is seeking a Customer Solutions Associate for a hybrid role in Seattle. You will manage order submissions, resolve SLA-driven issues, and drive end-to-end order-to-cash improvements while serving as the primary customer contact.

The role emphasizes outbound problem solving, detailed data entry, and collaboration with sales and fulfillment teams. The position blends in-office days with remote work, requires strong communication and analytical skills, and includes a comprehensive

Qualifications

• 2 years of customer service experience in any setting, including retail.
• Problem-solving skills and the ability to think quickly.
• Tech-savvy with the ability to adapt to changes.
• Undergraduate degree strongly preferred.
• 2 years' experience in Order Management, Distribution, Inventory Management, or related fields preferred.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
• Proficiency in SAP, BW, and Business Objects preferred.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze and interpret data.
• Well-organized, methodical thinker with excellent decision-making skills.
• Strong and creative problem-solving skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Receive and submit orders on behalf of customers.
• Identify and resolve demand capture failures within defined SLA.
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to tasks and cadence.
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency, such as maximizing payload and grouping or splitting orders.
• Contact customers regarding Out of Stock or Stock Allocation issues.
• Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation.
• Contact customers and propose resolutions if issues are identified post-delivery note due to transportation or warehousing issues.
• Be the principal customer contact for capturing, creating, and registering all return requests.
• Assess compliance of Return Requests according to Market Return Policy Conditions.
• Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
• Validate returned products are in sellable condition and ensure all relevant documentation is provided for analysis of credit or debit value.
• Coordinate destruction or donation of goods when physical return is not warranted.
• Ensure refusals created by the OS&D team in Transportation contain appropriate order reason codes and correct pricing prior to billing.
• Analyze reasons for refusals and contact customers to propose mitigation actions.

Skills

Clear communication

Multitasking

Self-starter

Attention to detail

Data entry

Organization

Customer service

Problem solving

Windows basics

Internet apps

Education

Undergraduate degree

Tools

SAP

BW

Business Objects

Microsoft Office

Excel

Job description

Aston Carter is seeking a Customer Solutions Associate for a hybrid role in Seattle. You will manage order submissions, resolve SLA-driven issues, and drive end-to-end order-to-cash improvements while serving as the primary customer contact.

The role emphasizes outbound problem solving, detailed data entry, and collaboration with sales and fulfillment teams. The position blends in-office days with remote work, requires strong communication and analytical skills, and includes a comprehensive