Hybrid Order Processing and Customer Success Specialist

Critical Systems, Inc.; Boise (ID); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Critical Systems, Inc. is seeking an Order Processing Specialist to ensure a seamless customer experience from order receipt through delivery. You will liaise with customers, vendors, production, sales, and shipping to keep operations smooth. This is a hybrid role: 4 days in office and 1 day work from home.

This position rewards organization, proactive problem-solving, and a commitment to exceptional service within a growing, ISO-certified company.

Qualifications

• High school diploma or GED required.
• Previous administrative, customer service, order processing, or related experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Curiosity and confidence to initiate change.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process customer orders, order modifications, and escalations across multiple communication channels.
• Coordinate closely with the shipping department to ensure on-time delivery and communicate shipment timelines to customers.
• Serve as a primary point of contact for customer and vendor inquiries.
• Receive, prioritize, and process incoming orders based on company policies and customer requirements.
• Investigate and resolve order discrepancies to ensure accuracy and customer satisfaction.
• Communicate delivery updates and order status information with customers, vendors, production, and sales teams.
• Monitor inventory levels and coordinate replenishment of supplies as needed.
• Support additional operational and administrative tasks as assigned.

Skills

Strong organizational skills

Attention to detail

Excellent communication

Problem-solving abilities

Multi-tasking / prioritization

Curiosity and initiative to change

Education

High school diploma or GED

Tools

Microsoft Office Suite

Microsoft Excel

Inventory management software

NetSuite

Job description

Critical Systems, Inc. is seeking an Order Processing Specialist to ensure a seamless customer experience from order receipt through delivery. You will liaise with customers, vendors, production, sales, and shipping to keep operations smooth. This is a hybrid role: 4 days in office and 1 day work from home.

This position rewards organization, proactive problem-solving, and a commitment to exceptional service within a growing, ISO-certified company.