Hybrid Order Management Specialist

Hewlett Packard Enterprise Company; Andover (MA); Hybrid; USD 45,000 - 62,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a detail-oriented Order Management Specialist to join our retail operations team. You will ensure accurate, timely order processing and coordinate with Sales, Purchasing, Shipping, Production, and Finance to drive fulfillment.

This hybrid role requires strong Dynamics 365 experience, solid Excel skills, and the ability to handle escalations and exceptions across the order lifecycle.

Qualifications

• 2+ years in order management, customer service, or operations.
• Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
• Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
• Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance.

Responsibilities

• Manage new customer setup and onboarding processes.
• Validate order creation and update or correct order details as needed.
• Perform compliance and credit checks, ensure documentation is stored as required.
• Coordinate with Purchasing to provide end-user and licensing information.
• Communicate order status with Technology Renewal Center to Sales and Customers.
• Interface with Customers daily to provide order status and troubleshoot issues.
• Interface with Shipping to obtain quotes, release shipments, and track progress.
• Process credit card payments for orders and ensure secure handling of payment information.
• Deliver packing slips, serial numbers and shipment documents to customers; send tracking details.
• Manage escalations and exceptions throughout the order lifecycle.
• Assist in managing customer return requests.
• Support invoice generation, customer credits, and invoice adjustments.
• Maintain and update customer tax exemption records.

Skills

Dynamics 365

SharePoint

Excel

Order-to-Cash

Job description

Hewlett Packard Enterprise is seeking a detail-oriented Order Management Specialist to join our retail operations team. You will ensure accurate, timely order processing and coordinate with Sales, Purchasing, Shipping, Production, and Finance to drive fulfillment.

This hybrid role requires strong Dynamics 365 experience, solid Excel skills, and the ability to handle escalations and exceptions across the order lifecycle.