Hybrid Order Management Specialist — SAP & Salesforce

TEKsystems; Kohler (WI); Hybride; USD 37 000 - 41 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Competitive pay

Career growth opportunities

Exposure to SAP and Salesforce

Résumé du poste

TEKsystems is seeking an Associate Sales Coordinator to join its growing Order Management team in Kohler, WI. This role connects customers, distributors, and internal teams across the order-to-cash cycle from entry to invoicing and post-sale support.

You'll work Monday–Friday in a hybrid environment, leveraging SAP, Salesforce, and Excel to manage orders, pricing, and documentation, while collaborating with Finance, Logistics, and Operations to ensure exceptional customer outcomes.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Experience working in business, supply chain, finance, invoicing, order management, customer service, or related environments.
• Comfortable learning systems and navigating multiple applications simultaneously.

Responsabilités

• Process customer purchase orders and sales orders accurately within SAP.
• Create quotations and convert them into sales orders as needed.
• Manage customer accounts and serve as a primary point of contact for distributors and business customers.
• Track order status, review backlogs, and proactively resolve order issues or delays.
• Coordinate shipments and create outbound deliveries.
• Review pricing, discounts, and order changes while ensuring accuracy and compliance.
• Investigate and resolve invoicing discrepancies and billing issues.
• Manage customer cases and follow-up activities through Salesforce.
• Maintain accurate documentation of order updates, communications, and shipment records.
• Respond promptly to customer inquiries and provide status updates.
• Collaborate with Finance, Logistics, Supply Chain, and Operations teams to drive successful customer outcomes.
• Utilize tools such as Salesforce, SAP, Excel, Smartsheets, Microsoft Tasks, and OneNote to organize workload and manage priorities.

Connaissances

Customer service

Communication

Multitasking

Order management

Attention to detail

Problem solving

Systems navigation

Formation

High School Diploma or GED

Associate's Degree in Business / related field

Outils

SAP

Salesforce

Excel

Smartsheets

Microsoft Tasks

OneNote

Description du poste

TEKsystems is seeking an Associate Sales Coordinator to join its growing Order Management team in Kohler, WI. This role connects customers, distributors, and internal teams across the order-to-cash cycle from entry to invoicing and post-sale support.

You'll work Monday–Friday in a hybrid environment, leveraging SAP, Salesforce, and Excel to manage orders, pricing, and documentation, while collaborating with Finance, Logistics, and Operations to ensure exceptional customer outcomes.