Customer Service & Order Specialist (SAP/Salesforce,Hybrid)

Infosys; Tempe (AZ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Infosys BPM Limited in Phoenix, AZ is seeking a Process Specialist to serve as the focal point for customer service and end-to-end order management. You will own query resolution, foster customer relationships, and coordinate with internal teams to ensure timely fulfillment and updated case records.

The role requires 2+ years of direct customer service experience, SAP (MRP) and Salesforce skills, and a willingness to work Saturdays on a rotating basis.

Qualifications

• High School Diploma or GED Equivalent.
• At least 2 years of experience relating to the job description.
• 2 years of direct customer service experience required.
• SAP (MRP) experience required.
• Salesforce experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Hybrid work schedule available after 6 months, based on performance.
• Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high‑paced environment while maintaining accuracy and attention to detail.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Hybrid work schedule available after 6 months, based on performance.

Skills

Customer service experience

Strong communication

Problem solving

Education

High School Diploma or GED Equivalent

Tools

SAP (MRP)

Salesforce

Job description

Infosys BPM Limited in Phoenix, AZ is seeking a Process Specialist to serve as the focal point for customer service and end-to-end order management. You will own query resolution, foster customer relationships, and coordinate with internal teams to ensure timely fulfillment and updated case records.

The role requires 2+ years of direct customer service experience, SAP (MRP) and Salesforce skills, and a willingness to work Saturdays on a rotating basis.