Order Management Specialist

TEKsystems; Kohler (WI); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive pay

Career growth opportunities

Exposure to SAP and Salesforce

Job summary

TEKsystems is seeking an Associate Sales Coordinator to join its growing Order Management team in Kohler, WI. This role connects customers, distributors, and internal teams across the order-to-cash cycle from entry to invoicing and post-sale support.

You'll work Monday–Friday in a hybrid environment, leveraging SAP, Salesforce, and Excel to manage orders, pricing, and documentation, while collaborating with Finance, Logistics, and Operations to ensure exceptional customer outcomes.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Experience working in business, supply chain, finance, invoicing, order management, customer service, or related environments.
• Comfortable learning systems and navigating multiple applications simultaneously.

Responsibilities

• Process customer purchase orders and sales orders accurately within SAP.
• Create quotations and convert them into sales orders as needed.
• Manage customer accounts and serve as a primary point of contact for distributors and business customers.
• Track order status, review backlogs, and proactively resolve order issues or delays.
• Coordinate shipments and create outbound deliveries.
• Review pricing, discounts, and order changes while ensuring accuracy and compliance.
• Investigate and resolve invoicing discrepancies and billing issues.
• Manage customer cases and follow-up activities through Salesforce.
• Maintain accurate documentation of order updates, communications, and shipment records.
• Respond promptly to customer inquiries and provide status updates.
• Collaborate with Finance, Logistics, Supply Chain, and Operations teams to drive successful customer outcomes.
• Utilize tools such as Salesforce, SAP, Excel, Smartsheets, Microsoft Tasks, and OneNote to organize workload and manage priorities.

Skills

Customer service

Communication

Multitasking

Order management

Attention to detail

Problem solving

Systems navigation

Education

High School Diploma or GED

Associate's Degree in Business / related field

Tools

SAP

Salesforce

Excel

Smartsheets

Microsoft Tasks

OneNote

Job description

About the Opportunity

We are seeking an Associate Sales Coordinator to join its growing Order Management team. This role serves as a critical connection between customers, distributors, and internal teams by managing the order-to-cash process from order entry through invoicing and post-sale support.

Many employees who start on this team advance into other areas of the company, including Supply Chain, Finance, Logistics, and Operations.

Schedule: Monday-Friday, Core Hours 8:00 AM-5:00 PM

Key Responsibilities

• Process customer purchase orders and sales orders accurately within SAP.

• Create quotations and convert them into sales orders as needed.

• Manage customer accounts and serve as a primary point of contact for distributors and business customers.

• Track order status, review backlogs, and proactively resolve order issues or delays.

• Coordinate shipments and create outbound deliveries.

• Review pricing, discounts, and order changes while ensuring accuracy and compliance.

• Investigate and resolve invoicing discrepancies and billing issues.

• Manage customer cases and follow-up activities through Salesforce.

• Maintain accurate documentation of order updates, communications, and shipment records.

• Respond promptly to customer inquiries and provide status updates.

• Collaborate with Finance, Logistics, Supply Chain, and Operations teams to drive successful customer outcomes.

• Utilize tools such as Salesforce, SAP, Excel, Smartsheets, Microsoft Tasks, and OneNote to organize workload and manage priorities.

What We're Looking For

• High School Diploma or GED.

• Strong customer service and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High attention to detail and accuracy.

• Experience working in business, supply chain, finance, invoicing, order management, customer service, or related environments.

• Comfortable learning systems and navigating multiple applications simultaneously.

Preferred Qualifications

• Associate's Degree in Business, Supply Chain, Finance, or a related field.

• Experience with SAP, Salesforce, or other ERP systems.

• Manufacturing customer service or order management experience.

• Understanding of the order-to-cash lifecycle.

• Experience reviewing pricing, discounts, invoices, or cost impacts.

• Experience working with configurable products.

• SAP Configurator experience is a strong plus.

• Exposure to logistics, shipping, freight coordination, or supply chain operations.

Why Join Us?

• Competitive pay

• Hybrid work environment

• Strong team culture

• Career advancement opportunities

• Exposure to SAP, Salesforce, supply chain, logistics, and finance functions

• Opportunity to support critical business operations and customer relationships

Job Type & Location

This is a Contract position based out of Kohler, WI.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Kohler,WI.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.