Hybrid Order Management Specialist

Aston Carter; United States; Híbrido; USD 32.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid time off

Descripción de la vacante

Aston Carter is seeking a Customer Solutions Associate in Seattle, WA for a contract, hybrid role. The candidate will manage orders, resolve escalations, and coordinate with cross-functional teams to optimize order flow and returns while maintaining SLA and high service levels.

The role requires strong communication, data entry, and problem-solving skills, with 2 years of customer service experience and an undergraduate degree preferred.

Formación

• 2 years of customer service experience in any setting.
• “Undergraduate degree strongly preferred.”
• “2 years' experience in Order Management, Distribution, Inventory Management, or related fields preferred.”
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
• Proficiency in SAP, BW, and Business Objects preferred.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze and interpret data.

Responsabilidades

• Receive and submit orders on behalf of customers.
• Identify and resolve demand capture failures within defined SLA.
• Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to tasks and cadence.
• Collaborate with customers or cross-functional business partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency, such as maximizing payload and grouping or splitting orders.
• Contact customers regarding Out of Stock or Stock Allocation issues.
• Collaborate with the Order Fulfillment team to resolve issues preventing delivery note creation.
• Contact customers and propose resolutions if issues are identified post-delivery note due to transportation or warehousing issues.
• Be the principal customer contact for capturing, creating, and registering all return requests.
• Assess compliance of Return Requests according to Market Return Policy Conditions.
• Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
• Validate returned products are in sellable condition and ensure all relevant documentation is provided for analysis of credit or debit value.
• Coordinate destruction or donation of goods when physical return is not warranted.
• Ensure refusals created by the OS&D team in Transportation contain appropriate order reason codes and correct pricing prior to billing.
• Analyze reasons for refusals and contact customers to propose mitigation actions.

Conocimientos

Clear communication

Multitasking

Self-starter

Attention to detail

Data entry

Organization

Customer service

Analytical thinking

Problem solving

Educación

Undergraduate degree strongly preferred

Herramientas

SAP BW & Business Objects

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Aston Carter is seeking a Customer Solutions Associate in Seattle, WA for a contract, hybrid role. The candidate will manage orders, resolve escalations, and coordinate with cross-functional teams to optimize order flow and returns while maintaining SLA and high service levels.

The role requires strong communication, data entry, and problem-solving skills, with 2 years of customer service experience and an undergraduate degree preferred.