Hybrid Customer Solutions Specialist

Adecco US, Inc.; Seattle (WA); Hybrid; USD 372,000 - 482,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid time off

Job summary

Adecco is recruiting a Customer Solutions Associate in Seattle, Hybrid, for a world-leading food and beverage company. You will handle calls, process orders, and maintain CRM records to ensure accurate order tracking and high customer satisfaction.

The role requires strong communication, analytical ability, and proficiency with Microsoft Office, SAP, and Salesforce. It offers onboarding support, career development resources, and a comprehensive benefits package.

Qualifications

• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Well-organized, methodical thinker with excellent decision-making skills.
• Strong and creative problem-solving skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Proficiency in SAP and Salesforce or similar CRM.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming calls through our Genesys phone system.
• Receive and submit orders on behalf of customers.
• Facilitate customer credit requests.
• Maintain account settings, including updates within CRM and other applications.
• Track orders through transportation tools and collaborate with carrier support for escalations.
• Suggestively sell and inform customers about products or programs.
• Identify and resolve demand capture failures within SLA.
• Monitor open orders daily and adhere to tasks and cadence.
• Collaborate with customers or cross-functional partners to resolve blocked orders within SLA.
• Optimize orders for logistical efficiency (payload, grouping/splitting).
• Contact customers for Out of Stock or Stock Allocation issues.
• Collaborate with Order Fulfillment to resolve delivery note issues.
• Contact customers with resolutions post-delivery note due to transportation or warehousing issues.

Skills

Communication skills

Analytical aptitude

Organized

Problem solving

Independent worker

Tools

Microsoft Office

Excel

Outlook

SAP

Salesforce

Job description

Adecco is recruiting a Customer Solutions Associate in Seattle, Hybrid, for a world-leading food and beverage company. You will handle calls, process orders, and maintain CRM records to ensure accurate order tracking and high customer satisfaction.

The role requires strong communication, analytical ability, and proficiency with Microsoft Office, SAP, and Salesforce. It offers onboarding support, career development resources, and a comprehensive benefits package.